[rt-users] Lost emails!

[Sternberger, Sven]

forgot the attachment

----- Ursprüngliche Mail -----
> Von: "Sternberger, Sven" <sven.sternberger at desy.de>
> An: "rt-users" <rt-users at lists.bestpractical.com>
> Gesendet: Montag, 5. Dezember 2016 09:40:25
> Betreff: Re: [rt-users] Lost emails!

> Hello!
> 
> it would be very helpful if somebody could look at my overlay if it is
> syntactical correct overlay file.
> 
> I found maybe my problem. I've just copied the original file
> to SendEmail_Local.pm and make my changes. But when I looked at the end of
> the copied file I found  "RT::Base->_ImportOverlays();"
> which is maybe not a good idea to have it in SendEmail_Local.pm file?
> 
> Now I have only the header and the method I've changed in SendEmail_Local.pm.
> 
> best regards!
> 
> Sven
> 
> ----- Ursprüngliche Mail -----
>> Von: "Sternberger, Sven" <sven.sternberger at desy.de>
>> An: "rt-users" <rt-users at lists.bestpractical.com>
>> Gesendet: Donnerstag, 1. Dezember 2016 14:42:11
>> Betreff: Re: [rt-users] Lost emails!
> 
>> Hello!
>> 
>> I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to
>> 4.2.13
>> but the problem is still the same
>> 
>> Dec  1 12:27:40 rt-xxxx RT: [5776] Ticket 699881 created in queue 'it-xxxx' by
>> it-xxxx at desy.de
>> Dec  1 12:27:40 rt-xxxx RT: [5776] Redundant argument in sprintf at
>> /opt/rt4/sbin/../lib/RT/Action/Notify.pm line 130.
>> Dec  1 12:27:40 rt-xxxx RT: [5776] Use of uninitialized value in method with
>> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
>> Dec  1 12:27:40 rt-xxxx RT: [5776] Use of uninitialized value in method with
>> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
>> Dec  1 12:27:40 rt-xxxx RT: [5776] Scrip Prepare 238 died. - Can't locate object
>> method "" via package "RT::Action::Notify" at
>> /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.#012#012Stack:#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:1043]#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:580]#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012
>> [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012
>> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012
>> [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012
>> [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012
>> [/opt/rt4/sbin/../lib/RT/Scrips.pm:275]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2607]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2578]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2648]
>> 
>> I don't have an idea how to track down the problem. My next try would be to
>> replace SendEmail.pm with my SendEmail_Local.pm maybe the
>> customization mechanism is broken?
>> 
>> Best regards,
>> 
>> Sven
>> 
>> PS the actual diff /opt/rt4/lib/RT/Action/SendEmail.pm
>> /opt/rt4/lib/RT/Action/SendEmail_Local.pm
>> 
>> 832,838c832,839
>> <     $self->RecipientFilter(
>> <         Callback => sub {
>> <             return unless RT::EmailParser->IsRTAddress( $_[0] );
>> <             return "$_[0] appears to point to this RT instance. Skipping";
>> <         },
>> <         All => 1,
>> <     );
>> ---
>>>     # removed for q2q
>>>     #$self->RecipientFilter(
>>>     #    Callback => sub {
>>>     #        return unless RT::EmailParser->IsRTAddress( $_[0] );
>>>     #        return "$_[0] appears to point to this RT instance. Skipping";
>>>     #    },
>>>     #    All => 1,
>>>     #);
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
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