[rt-users] Best way to deal with unwanted auto notifications?

Kenneth Marshall ktm at rice.edu
Mon Dec 5 13:56:46 EST 2016

On Mon, Dec 05, 2016 at 02:02:19PM +0000, Joel Bergmark wrote:
> Hi,
> I have a problem with "On Correspondance Notify Requestor".
> In some cases we have a requestor like <random at mail.se> but we get replys from <random.person at mail.se> hence the global rule "On Correspondance Notify Requestor" applies and sends a mail to the random@ causing a bit of confusion.
> How have you guys dealt with such issues?
> Regards, Joel

Hi Joel,

In our case, we canonicalize all Email addresses to a canonical form so
that the system will recognize that the correspondance is from the same
person and will not notify them again. If that is not the behavior that
you are describing, please add a little more detail about your problem.


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