[rt-users] Permissions on Customfield for CommandByEmail

[Woody - Wild Thing Safaris]

pls ignore. those CF's are not the ones needing updating. something else 
is up


On 09/12/16 20:49, Woody - Wild Thing Safaris wrote:
> HI All,
>
> I'm trying to set a custom field on create using the headers
>
> X-RT-Command: CF.{PNR}: 12345678
>
> X-RT-Command: CF.{Surname}: Bloggs
>
> logs show:
>
> [7552] [Fri Dec  9 17:35:30 2016] [debug]: Got command 
> customfield{pnr} => 12345678 
> (/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
> [7552] [Fri Dec  9 17:35:30 2016] [debug]: Got command 
> customfield{surname} => Bloggs 
> (/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:383)
> [7552] [Fri Dec  9 17:35:31 2016] [debug]: Permission denied. User 
> #469290 has no SeeCustomField right on CF #37 
> (/var/www/sxxx/sbin/../lib/RT/CustomField.pm:1053)
> [7552] [Fri Dec  9 17:35:31 2016] [debug]: Permission denied. User 
> #469290 has no SeeCustomField right on CF #83 
> (/var/www/xxx/sbin/../lib/RT/CustomField.pm:1053)
>
> i actually want to "set initial value" for the custom field
>
> i have granted "Everyone" the SeeCustomField and ModifyCustomField 
> right for both fields.
>
> I have also granted "SeeCustomField" and "ModifyCustomField" to 
> Everyone for the Queue.
>
> Is there a higher ranking right that i need for that right to exist? 
> or is there a "set initial value" right somewhere?
>
> thanks, as always, in advance
>
> w.
>
>

-- 

-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com