[rt-users] CommandByEmail Set CustomField on Create

[Woody - Wild Thing Safaris]

Hi All,

I am trying to create a ticket by email with various fields set.

I have set headers

X-RT-Command: CustomField{PNR}: 12345678

and the lodges show

Running CommandByMail as a at b.cm 
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
[2482] [Sat Dec 10 17:05:33 2016] [debug]: Found pseudoheader: 
CustomField{PNR} => 12345678

but it does not set the field, and no error shown.

I am sure it's a rights issue, but i've set "Everyone" SeeCustomField 
and ModifyCustomField at CF level and Queue level, and even global 
level, but it does not get set

any hints?

w.


-- 

-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com