[rt-users] CommandByEmail Set CustomField on Create

Woody - Wild Thing Safaris woody at wildthingsafaris.com
Sat Dec 10 12:10:14 EST 2016

Hi All,

I am trying to create a ticket by email with various fields set.

I have set headers

X-RT-Command: CustomField{PNR}: 12345678

and the lodges show

Running CommandByMail as a at b.cm 
[2482] [Sat Dec 10 17:05:33 2016] [debug]: Found pseudoheader: 
CustomField{PNR} => 12345678

but it does not set the field, and no error shown.

I am sure it's a rights issue, but i've set "Everyone" SeeCustomField 
and ModifyCustomField at CF level and Queue level, and even global 
level, but it does not get set

any hints?




Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

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