[rt-users] All users can comment despite that right being revoked

Matt Zagrabelny mzagrabe at d.umn.edu
Thu Dec 15 11:56:09 EST 2016

Hi Alex,

On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall <ahall at autodist.com> wrote:
> Hi all,
> We've just discovered something odd. It seems that all users can comment on
> tickets, even though we've removed the "comment on tickets" right everywhere
> we've found it--all groups, privileged users, everyone, etc. I could simply
> remove the comment action from the actions list, but I'd rather find out why
> the right revoking isn't doing what I thought.
> Is there a way to search the RT database to see where this right is enabled,
> to check that none of us (admins) missed it somewhere? Is there a second
> right that might cause this action to appear, that isn't called "comment on
> tickets"? Maybe we've just overlooked something seemingly not important but
> that actually causes commenting to be granted?
> To clarify my "search the database" question: I know SQL and how to query
> the RT database. I just don't know which tables or columns to include, or
> what value to look for. Thanks.

Have you checked your global rights?

Admin -> Global -> Groups

PS. There might be a rights debugger in 4.6.


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