[rt-users] Putting CF values in email templates?

Shawn M Moore shawn at bestpractical.com
Fri Dec 30 15:34:53 EST 2016

> On Dec 30, 2016, at 12:35, Alex Hall <ahall at autodist.com> wrote:
> Hi all,

Hi Alex,

> I'm trying to get CF values to conditionally appear in tickets, but when I do, the template breaks and no emails get sent to anyone. I've seen a few ways of doing this in the Wiki, each a bit different and many for different RT versions. Here's my attempt. What did I do wrong?
> {
> if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) {

Your syntax is a little off. Instead of:

$Ticket->CustomFieldValues["Order Number"]

I think you want:

$Ticket->FirstCustomFieldValue("Order Number")

> "<p>Testing printing the order number: " . $orderNumber . "</p>"
> }
> }
> Thank you for any information.


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