Autoset owner by custom field value

Jordan Taylor jordantaylor781 at googlemail.com
Wed Feb 10 05:56:40 EST 2016


> Hi all,
>
> Any help here means alot! Im on the latest version of RT.
>
> What I want to do is, I want the script to automatically set the owner
based on the custom field which there are a few users that need made owner
of certain values.
>
>  The example script that I have is as follows however it doesn’t work? ;
>
>
>
>
#----------------------------------------------------------------------------
> # Custom action Preparation Code:
>
#----------------------------------------------------------------------------
> #
> # set new ticket owner id value
> #
> # 42 - Frank
> # 148 - Bob
> # 5125 - Sally
> # 9324 - Roberta
> # 73886 - Ted
> #
>
> my %orgs = qw(
> Budget-Direct 148
> Budget-Indirect 148
> Controller-AP 5125
> Controller-AR 73886
> Controller-GA 148
> Controller-PR 42
> Facilities 42
> Field OPS 42
> OCFO-Other 42
> Procurement 9324
> Property 9324
> SPO 73886
> Travel 5125
> Other 42
> );
>
> my $cf = new RT::CustomField($RT::SystemUser);
> $cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org");
> return 0 unless $cf->id;
> my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');
> my $ownerid = $orgs{$cfvalue};
>
> # set Ticket Due date & Owner ID
>
> $ticket->SetOwner($ownerid);
>
> return 1;
>
#----------------------------------------------------------------------------
> # Custom action Cleanup Code:
>
#----------------------------------------------------------------------------
>
> return 1;
>
>
> Any help would mean a great deal,
>
> Many Thanks,
>
> Jordan
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160210/a25a6c02/attachment.html>


More information about the rt-users mailing list