[rt-users] Autoset owner by custom field value

[Jordan Taylor]

Hi Matt,

Thanks for the reply i got it sorted with a different script which i have
done 1 per owner... See bellow script, hope it helps others that are
looking to do the same kind of script.

#in custom action preparation code



if ($self->TransactionObj->Type eq 'Create' &&

$self->TicketObj->FirstCustomFieldValue(‘YOUR CUSTOM FIELD NAME') eq ‘YOUR
CUSTOM FIELD VALUE’){

return 1;}



elsif ($self->TransactionObj->Type eq 'Create' &&

$self->TicketObj->FirstCustomFieldValue(‘YOUR CUSTOM FIELD NAME’) eq ‘YOUR
CUSTOM FIELD VALUE’){

return 1;}

else{

return 0;}



#in custom action commit code:

$self->TicketObj->SetOwner(‘JOHN DOE’);

return 1;

Thanks,
Jordan
On 10 Feb 2016 15:46, "Matt Zagrabelny" <mzagrabe at d.umn.edu> wrote:

> Hey Jordan,
>
> On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users
> <rt-users at lists.bestpractical.com> wrote:
> >
> >> Any help here means alot! Im on the latest version of RT.
> >>
> >> What I want to do is, I want the script to automatically set the owner
> based on the custom field which there are a few users that need made owner
> of certain values.
> >>
> >>  The example script that I have is as follows however it doesn’t work? ;
> >>
> >>
> >>
> >>
> #----------------------------------------------------------------------------
> >> # Custom action Preparation Code:
> >>
> #----------------------------------------------------------------------------
> >> #
> >> # set new ticket owner id value
> >> #
> >> # 42 - Frank
> >> # 148 - Bob
> >> # 5125 - Sally
> >> # 9324 - Roberta
> >> # 73886 - Ted
> >> #
> >>
> >> my %orgs = qw(
> >> Budget-Direct 148
> >> Budget-Indirect 148
> >> Controller-AP 5125
> >> Controller-AR 73886
> >> Controller-GA 148
> >> Controller-PR 42
> >> Facilities 42
> >> Field OPS 42
> >> OCFO-Other 42
> >> Procurement 9324
> >> Property 9324
> >> SPO 73886
> >> Travel 5125
> >> Other 42
> >> );
> >>
> >> my $cf = new RT::CustomField($RT::SystemUser);
> >> $cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org");
> >> return 0 unless $cf->id;
> >> my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');
>
> The code looks sensible. Try adding some logging to see what is going on:
>
> RT->Logger->error($cfvalue);
>
> >> my $ownerid = $orgs{$cfvalue};
>
> RT->Logger->error($ownerid);
>
> >> # set Ticket Due date & Owner ID
> >>
> >> $ticket->SetOwner($ownerid);
> >>
> >> return 1;
>
> Cheers,
>
> -m
>
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