[rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Gavin Henry gavin.henry at gmail.com
Thu Feb 11 10:20:40 EST 2016

> Could you try adding this as well?
> Set( $ExternalAuth, 1 );
>> I'd be grateful for any ideas or pointers!
> Please let us know if that gets you back up and running. We’ll do a better job about this in 4.4.1.

We're the same here. Running RT with upgrading since 2003. Very few
gotchas along the way, i.e. not reading release notes.

Hit this today (should have waited for 4.4.1 :-) ) via fetchmail (that
subroutine is there):

RT server error.

The RT server which handled your email did not behave as expected. It

Undefined subroutine
&RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at
/opt/rt4/sbin/../lib/RT/User.pm line 787.


After adding Set( $ExternalAuth, 1 ); all our stuck mails are now
creating tickets for sales/support that haven't emailed us before.

I can't see Set( $ExternalAuth, 1 ); in RT_Config.pm as an example?



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