[rt-users] Identify Requestor on Mysql Database

[Matt Zagrabelny]

Hi Marcelo,


On Wed, Feb 17, 2016 at 10:02 AM, Marcelo Calado | TBS TAX Services
<mcalado at tbstaxservices.com> wrote:
>
> Hi There!
>
> How can I identify the requestor of the ticket on my mysql database?

There can be zero or more requestors for a ticket.

When a ticket gets created a set of groups gets created for that
ticket. See the "group" table - specifically the "instance", "domain",
and "type" fields.

>From there you can join into the groupmembers table.

-m