[rt-users] Identify Requestor on Mysql Database
mzagrabe at d.umn.edu
Wed Feb 17 11:21:01 EST 2016
On Wed, Feb 17, 2016 at 10:02 AM, Marcelo Calado | TBS TAX Services
<mcalado at tbstaxservices.com> wrote:
> Hi There!
> How can I identify the requestor of the ticket on my mysql database?
There can be zero or more requestors for a ticket.
When a ticket gets created a set of groups gets created for that
ticket. See the "group" table - specifically the "instance", "domain",
and "type" fields.
>From there you can join into the groupmembers table.
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