[rt-users] Lifecycle statuses

Max McGrath mmcgrath at carthage.edu
Mon Jan 11 12:22:54 EST 2016


Hello -

I've been tasked with modifying the statuses we use in RT (we are running
RT 4.2.12).

I found the lifecycles document, but have a question regarding statuses.
I'm being asked to make statuses such as "Pending User", "Pending Vendor",
"Under Consideration", etc...

Is it wise to have a multi-word status.  In all the documents it appears
that every status is a single word (i.e., pending, considering,
processing).  Would it be wise to stick with a single word for my statuses?

Max
--
Max McGrath  <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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