[rt-users] Custom fields in transaction

[Nilesh]

The use case is simple,

I want to move tickets to different queues based on a custom field and
this should happen when the agent is replying. So transaction is the
best place to introduce such a field.

-- 
Nilesh

On Tue, 2016-07-05 at 20:00 +0530, aniket tripathy wrote:
> Hi Nilesh,
> 
> Can you please explain,the use case. Just trying to understand the
> scenario where a transaction custom field would be best fit.
> 
> Thanks.
> -Aniket
> 
> On Fri, Jul 1, 2016 at 9:11 AM, Nilesh <me at nileshgr.com> wrote:
> > Hi,
> > 
> > I'm trying to assign the ticket to a queue based on a transaction
> > custom field, but I am unable to fetch the custom field in my
> > scrip.
> > 
> > Scrip details:
> > Condition: On correspond
> > Action: User defined
> > Template: Blank
> > 
> > Custom condition:
> > 1;
> > 
> > Custom action preparation code:
> > 1;
> > 
> > Custom action commit code:
> > my $queueName = $self->TicketObj->QueueObj->Name;
> > RT::Logger->info("Queue name: $queueName");
> > 
> > my $trans = $self->TransactionObj;
> > RT::Logger->info($trans->FirstCustomFieldValue("Product"));
> > 
> > ------------------
> > 
> > The method FirstCustomFieldValue returns empty even though the
> > value is
> > set in form submission.
> > 
> > All the stuff I found on Google are about custom fields in tickets,
> > seems nobody uses transaction custom fields?
> > 
> > I'm using RT 4.4.0.
> > 
> > --
> > Nilesh
> > 
> > ---------
> > RT 4.4 and RTIR Training Sessions https://bestpractical.com/trainin
> > g
> > * Los Angeles - September, 2016
> >