[rt-users] Searching ticket subjects

[Nilesh]

On Tue, Jul 12, 2016 at 7:02 PM, Nilesh <me at nileshgr.com> wrote:

> On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall <ktm at rice.edu> wrote:
>
>> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
>> > I don't think that's going to help me.
>> > Let me give you a scenario:
>> >
>> > Person A sends a mail to my queue with B and C in CC. RT sends
>> autoreply to
>> > all of them. Then B thinks there should be something added so he
>> replies to
>> > A's mail instead of autoreply mail.
>> > Now I have 2 different tickets created for the same subject by A and B.
>> >
>>
>> Hi Nilesh,
>>
>> The 2nd Email should include an In-Reply-To: header that can be used
>> to link it to the 1st Email's ticket.
>>
>> Regards,
>> Ken
>>
>
> Does the default RT strip that off? Because I'm not seeing in one recent
> duplicate created in the manner I described.
>

Ah it's hidden inside 'show full headers'. This is interesting. Is there
some documentation about this header?
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