[rt-users] Missing Requestor Name from Email

[Andrew Marosi]

And of course somehow overnight it decided to fix itself...awesome - wish I could outline what it could have been...
Crisis averted.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew Marosi
Sent: Thursday, June 9, 2016 12:58 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Missing Requestor Name from Email

Greetings Everyone,
We recently decommissioned our Exchange 2007 box ( I know I know....) and pointed all STMP Relay traffic at our Exchange 2010 box.  Ever since that change we seem to have lost the name of the person opening the ticket.
The From in outlook used to show:  Apache apache at rt.domain.com<mailto:apache at rt.domain.com> on behalf of John Smith john.smith at domain.com<mailto:john.smith at domain.com>
Now it looks like:  Apache apache at rt.domain.com<mailto:apache at rt.domain.com> on behalf of RT Queue rt at rt.domain.com<mailto:rt at rt.domain.com>

Email is routed like this:
John.smith at domain.com<mailto:John.smith at domain.com>  -> Exchange 2010 -> Ex2010 Send Connector to RT Box -> RT Box

Then from RT -> Exchange:
RT Box Sendmail 8 -> RT Box Postfix Relay -> Exchange 2010 -> John.smith at domain.com<mailto:John.smith at domain.com>

I've played with the sendmail arguments, tried different send connector settings in Exchange, and modifying the External Recipient/Mail Contact that we use to facilitate the RT Mailbox; all to no avail...

Anyone have some ideas?  Thanks in advanced!
Andy
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