[rt-users] Can't set DBI::db=HASH(0x8b3efb0)->{PrintWarm}

[Shawn Moore]

Hi Daniel,

On 2016年6月16日 at 13:30:18, Daniel M. via rt-users (rt-users at lists.bestpractical.com) wrote:

> [/opt/rt4/local/html/Ticket/Update.html:200]

This suggests that you’d customized RT’s code directly, so I bet you are running a 4.2-era (or older) /Ticket/Update.html file against RT 4.4. In other words, RT has made changes to that file as part of your upgrade to 4.4.0, but your local override is hiding those changes, so that’s why you’re seeing strange errors.

The way to proceed (in descending order of preference) would be to refactor your customizations to be callbacks, which is the recommended way to customize RT’s templates, or simply remove your local override if you don’t need it, or finally apply your customizations again to 4.4’s version of /Ticket/Update.html.

See https://docs.bestpractical.com/rt/latest/writing_extensions.html#Callbacks for more detail on the recommended approach.

Thanks,
Shawn