[rt-users] 4.2.12 & External Storage plugin errors

[benjamin baugnies]

I found the source of some of the issues:

Some files not being externalized -> Hardcoded threshold of 10Mb under
which images are not moved (this now a documented parameter in 4.4.0)
Files not available from web interface -> www-data apparently requires
execute permission on the directory to retrieve the files.


Didn't find the source of the segfaults, but its not an issue in 4.4.0



On 04/27/2016 11:08 AM, benjamin baugnies wrote:
> Hello,
>
> I'm currently working on a new installation of RT 4.2.12 on Ubuntu
> 14.04. The install was done using the standard instructions and the
> basics works. We were able to install several plugins including RT-IR
> 3.2.0 and everything worked fine.
>
> Now, I'm trying to use the External Storage plugin
> (https://metacpan.org/pod/RT::Extension::ExternalStorage), but I can't
> seem to get it to work consistently.
> The "extract-attachments" script does its job (the db is changed and the
> files are stored on disk), but in most cases the attachments are no
> longer accessible from the website. When testing with .docx documents
> for example, we usually get empty documents, or documents containing
> only "unknown encoding type: external". There were also many files which
> should have been moved but weren't (pictures, .html, and .csv files).
>
> More importantly, while the first Apache2 restart after the installation
> works (most of the time), I eventually get a segmentation fault and
> cannot start Apache again until the plugin is disabled:
> =====================
> Segmentation fault (core dumped)
> Action 'start' failed.
> The Apache error log may have more information.
> =====================
>
> The Apache log contains no information about the incident, and syslog
> only contains:
> /usr/sbin/apach[3785]: segfault at c ip b72791a1 sp bfa3b0d0 error 4 in
> libperl.so.5.18.2[b720e000+18d000]
>
>
>
> After failing with my current config, I tried using the plugin with the
> simplest configuration possible:
> =====================
> Set( $rtname, 'example.com');
>
> Set(%ExternalStorage,
>     Type => 'Disk',
>     Path => '/opt/rt4/var/attachments',
> );
> Plugin('RT::Extension::ExternalStorage');
> 1;
> =====================
> This still didn't work.
>
> I've also made sure www-data has read and write access to the
> attachments folder.
>
>
> Is there an issue with the plugin? Is it a problem with the version of
> RT we are using?
> Or am I just doing something wrong?
>
> Regards,
>