[rt-users] Error when initializing database with external auth enabled

[Bart Bunting]

Shawn,

Thanks for the fix.

I'll rework my configuration once the commit is merged, things in that
department are working ok at the moment and I'm still fighting other
small fires from the transition.

Much appreciate the update and fix though!


Kind regards

Bart

Shawn Moore <shawn at bestpractical.com> writes:

> On 2016年5月24日 at 20:27:02, Bart Bunting (bart.bunting at ursys.com.au) wrote:
>> Hi there,
>
> Hi Bart,
>
>> I may be just missing something but this is failing miserably for me and
>> I am not sure what the correct way to fix it is:
>>  
>> Running rt 4.4.1 rc1 as of today.
>
> I’m glad to hear it. :)
>
>> When I have the external authentication configuration enabled in
>> RT_SiteConfig.pm the
>> initial database import breaks. I think this is because when it trys to
>> add the "root" user it attempts to canonicalize the name from ldap which
>> fails.
>
> You’re exactly right. It’s even trying to canonicalize the RT System and Nobody users too.
>
>> I can work around this by having puppet install one version of RT_SiteConfig.pm without  
>> external authentication configured, run the database import and then
>> replace it with a version with external auth enabled.
>>  
>> This works, I've tested it.
>>  
>> It just feels terribly ugly and wrong.
>
> Indeed it is, but hey, it works.
>
>> Can anyone suggest what I might be doing wrong here or is this a genuine
>> issue?
>
> It’s a genuine issue. I’ve created an Issues ticket on your behalf:
>
> https://issues.bestpractical.com/Ticket/Display.html?id=32009
>
> I’ve also fixed the underlying issue with the following two commits (the first for RT System and Nobody, the latter for the root user):
>
> https://github.com/bestpractical/rt/commit/86b45ac4e26
> https://github.com/bestpractical/rt/commit/a32c5813bdd
>
> These fixes will be included in RT 4.4.1rc2, but if you want to apply the patches ahead of time, you can get rid of your double SiteConfig hack.
>
>> Kind regards
>> Bart
>
> Thank you for testing the RCs!
> Shawn
> ---------
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Bart
-- 

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005