[rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

aniket tripathy aniket.tripathy at gmail.com
Tue Jun 21 03:26:27 EDT 2016


Apologies foilks. The error was due to compilation issues in my
Users_Local.pm file.

On Thu, Jun 16, 2016 at 7:44 PM, aniket tripathy <aniket.tripathy at gmail.com>
wrote:

> Hi All,
>
> We are using RT 4.4.0 in our organization. As part of some custom
> development,  we installed Hook-LexWrap-0.25 using cpan.
>
> We are getting the following error on starting the rt-server after
> installing the Hook::LexWrap module
>
> "Unknown encoding 'UTF-8' at /opt/requestTracker/sbin/../lib/RT.pm line
> 270."
>
>
> Once we omit the Users_Local.pm file which uses the LexWrap module,
> rt-server starts up fine.
>
> We are perl newbies. Did we miss something during installation of module
> or is there any dependency issues between RT 4.4.0 and Hook-LexWrap-0.25?
>
> Thanks.
>
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