[rt-users] powetmaster undeliverd loop prevention

[Woody - Wild Thing Safaris]

Hello,

I recently had an issue where one of the requestor emails was bouncing, 
and a reply was sent from postmaster back to RT. The reply also 
contained the subject tag, so caused a correspondence on the ticket, 
mailing the bouncing requestor again and creating another postmaster mail.

I see there is bulk detection, and

Set($RedistributeAutoGeneratedMessages, "privileged");

But the loop was caused by mails from postmaster at domain.com  which 
corresponded to requestor unknownuser at domain.com who was unprivileged.

I'm unsure if i have things set up right - ideally any mails from 
postmaster would never get sent to anyone.

secondly

if i disable a user, mails that are rejected cause a mail to OwnerEmail 
(faied to crete ticket) - i don't want a mail to OwnerEmail as they're 
basically spam users that are disabled, but i do want OwnerEmail to 
appear on the login page for support enquiries.

I see i can turn off loop detection mails with

Set($LoopsToRTOwner, 1);

but don't see anything to stop the "fialed to create ticket" emails

thanks

Woody.

-- 

-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com