[rt-users] RT_SiteConfig.pm error formatting question

[Dustin Graves]

Hi Brian,

The RT_SiteConfig.pm file is not a script that you run manually. It is read automatically by RT. Please see the documentation https://docs.bestpractical.com/rt/4.4.1/web_deployment.html <https://docs.bestpractical.com/rt/4.4.1/web_deployment.html> for information about setting up the web server. You can also run a standalone server to test with something like

$ sudo /opt/rt4/sbin/standalone_httpd

This will let you know if your config is valid and you have done everything else leading up to this point. If you are getting some kind of errors, I would recommend you follow the steps in the README https://docs.bestpractical.com/rt/4.4.1/README.html <https://docs.bestpractical.com/rt/4.4.1/README.html> to ensure that you have all of the dependencies installed and your database is set-up correctly.

Thank you,
Dustin

> On Jun 22, 2016, at 11:25 AM, Dunbar, Brian <Brian.Dunbar at von.ca> wrote:
> 
>  
>  
> I am setting up a server on Debian (Jessie). I am at the point of configuring the RT_SiteConfig.pm file and following examples found online I am getting an error when trying to validate my config
>  
> Here is the text
>  
> 25 # You may also split settings into separate files under the etc/RT_SiteConfig.d/
> 26 # directory.  All files ending in ".pm" will be parsed, in alphabetical order,
> 27 # after this file is loaded.
> 28
> 29 Set($rtname , 'xxx.ca <http://xxx.ca/>');
> 30 Set($Organization,'xxxx.xxxxx.ca <http://xxxx.xxxxx.ca/>');
> 31
> 32 Set($Timezone, "US/Eastern");
> 33 Set($CorrespondAddress, 'Service.Test at xxxxx.ca <mailto:Service.Test at xxxxx.ca>');
>  
>  
> When I try 
> sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
> Undefined subroutine &main::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.
>  
>  
> If I # line 29 then the error goes to the next line.
> I have searched the formatting and the error.
>  
> Any help appreciated. 
>  
> ---------
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> * Los Angeles - September, 2016

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