[rt-users] Ticket detail is not shown when create new ticket

Dustin Graves dustin at bestpractical.com
Fri Jun 24 10:15:58 EDT 2016


Hi Sharizan,

This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work.

Thank you,
Dustin

> On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui <sharizan at myren.net.my> wrote:
> 
> Hi,
> 
> I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket.
> Appreciate your expert advice on this abnormality.
> <Screen Shot 2016-06-24 at 7.13.11 PM.png>
> 
> Thank you
> Regards,
> Sharizan Sumuui
> 
> <Screen Shot 2016-06-24 at 7.13.11 PM.png>---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

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