[rt-users] SLA Extension change SLA on queue change

[Nicholas Adams]

Good day, 

I have successfully configured the SLA extension to apply SLA to new tickets within specific queues. 

I wonder if there is a way that I can apply a new SLA to an existing ticket on queue change. 

For example - ticket is created in queue Alpha and is automatically assigned an SLA of my choice.  A user moves the ticket from Alpha into queue Beta.  I would like for a new SLA to automatically be applied when the ticket is moved. 

Any ideas on how I could accomplish this? 

Thanks
Nick