[rt-users] New Script

[Anne M. Hammond]

I see the error in /var/log/messages:

Mar  2 15:50:02 rt RT: Template parsing error: RT::Ticket::Requestor Unimplemented in Text::Template::GEN75. (template line 3) #012#012Stack:#012  [/usr/local/share/perl5/DBIx/SearchBuilder/Record.pm:494]#012  [template:3]#012  [/opt/rt4/sbin/../lib/RT/Template.pm:478]#012  [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012  [/opt/rt4/sbin/../lib/RT/Template.pm:363]#012  [/opt/rt4/sbin/../lib/RT/Template.pm:343]#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:154]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:226]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:448]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:252]#012  [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012  [/opt/rt4/sbin/../lib/RT/Record.pm:1459]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2151]#012  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1571]#012  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Template.pm:473)


Requestor Unimplemented in Text


> On Mar 2, 2016, at 2:21 PM, Anne M. Hammond <hammond at txcorp.com> wrote:
> 
> Hi,
> 
> We would like to Cc sugar-sales on incoming RT correspondence.
> 
> The email to sugarcrm would be From: {Requestor}, not
> RT.  
> 
> I created a new script:
> 
> Name:  Cc sugar-sales
> Description:  Send Cc of original request with Requestor as Sender to sugar-sales
> Type Perl
> Content:
> 
> To:sugar-sales at mycorp.com
> 
> From:{$Ticket->Requestor}
> 
> Subject: {$Ticket->Subject}
> 
> {$Transaction->Content()}
> 
> ——————————
> 
> Then I "Create a script for queue Testing":
> 
> Description:  Cc sugar-sales
> Condition: On create
> Action:  Notify other recipients
> Template:  Cc sugar-sales
> Stage:  TransactionCreate
> 
> Save
> ——————————
> 
> But the message is not sent.  
> 
> If I look at Current Scrips, this is #114.
> I don’t see that #114 is executed by looking in /var/log/messages.
> 
> Is there another place to look?  Or is this not the way to do this?
> 
> Thanks in advance for any pointers,
> Anne
> 
> ---------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
> 

Anne M. Hammond - Systems / Network Administration - Tech-X Corp
                  hammond_at_txcorp.com 720-974-1840