[rt-users] Issues After Upgrading to 4.4

Satyajeet Singh jeet.0733 at gmail.com
Thu Mar 3 06:28:49 EST 2016

HI Chris,

I already tried the solution given at this link but with no success, I also
think that this is not the same issue, because for root user it is working
fine but for others its assuming that the time entered in custom DateTime
field is in GMT, hence rt is converting it to +4:00 to match the actual

Kind Regards,
Satyajeet Singh
Dubai: +971 551185369
India: +91 9911547664

On 3 March 2016 at 11:55, Christian Loos <cloos at netcologne.de> wrote:

> Hi,
> if you use mod_perl, then the docs have the answer:
> https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
> Chris
> Am 11.02.2016 um 18:45 schrieb Satyajeet Singh:
> > Hi All,
> >
> > After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> > entered by non root users is being considered as UTC irrespective of
> > what timezone has been set in RT_SIteConfig. For en example, with
> > Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the
> > ticket, it gets displayed as 10:00PM. However there is no such issues
> > when logged in as root.
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