[rt-users] adding an icon of some sort to a list of tickets when ticket gets updated

user1437 at QET.BE user1437 at QET.BE
Wed Mar 9 04:50:42 EST 2016

Hi all,

Does anyone has experience in adding some sort of indication to the query view of own tickets or just a list of tickets when a ticket has been changed.
Like for example if I have a list op open tickets and someone comments on the ticket is it possible that I can put some indication in the ticket row of the search view so it attracts my attention?
I know you can see the last updated field in the tickets list view, but we would like some other indication in the dashboard…

kind regards.

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