[rt-users] Display custom fields in a ticket
Jeffrey Pilant
jeffrey.pilant at bayer.com
Wed Mar 23 13:16:59 EDT 2016
Joop wrote:
>On 22-3-2016 23:05, Jeffrey Pilant wrote:
>> I have a local VM with the old install in working condition, so I have
>> all the files and data.
>>
>> Not sure where to look.
>
>Could you post screenshots of the working display vs the non working one
>and post them to some pics sharing site and share the URLs with us?
Since it is html & I wanted to sanitize the data, I copied it to text.
Below are the old and new screens. Just format in a fixed font like
courier, and each line is 87 chars long, in case of wrapping.
The new entry has some additional transactions, since it is live.
/jeff
Old:
|---Ticket metadata-------------------------------------------------------------------|
| |---The Basics----------------| |---Reminders-------------------------------------| |
| | Id: 184 | | New reminder: | |
| | Status: new | | Subject: | |
| | Priority: 0/ | | Owner: | |
| | Queue: XXXXX | | Due: Calendar | |
| |-----------------------------| |-------------------------------------------------| |
| |
| |---Custom Fields-------------| |---Dates-----------------------------------------| |
| | CustomField_01: XXXXX | | Created: Wed Jun 10 13:45:23 2015 | |
| | CustomField_02: XXXXX | | Starts: Not set | |
| | CustomField_03: (no value) | | Started: Not set | |
| | CustomField_04: XXXXX | | Last Contact: Not set | |
| | CustomField_05: XXXXX | | Due: Not set | |
| | CustomField_06: (no value) | | Closed: Not set | |
| | CustomField_07: Unknown | | Updated: Wed Jun 10 13:45:23 2015 by XXXXX | |
| | CustomField_08: (no value) | |-------------------------------------------------| |
| | CustomField_09: (no value) | |
| | CustomField_10: (no value) | |---Links Graph-----------------------------------| |
| | CustomField_11: XXXXX | | Depends on: (Create) | |
| | CustomField_12: (no value) | | Depended on by: (Create) | |
| | CustomField_13: (no value) | | Parents: (Create) | |
| | CustomField_14: Unknown | | Children: (Create) | |
| | CustomField_15: (no value) | | Refers to: (Create) | |
| | CustomField_16: (no value) | | Referred to by: (Create) | |
| | CustomField_17: (no value) | |-------------------------------------------------| |
| | CustomField_18: (no value) | |
| |-----------------------------| |
| |
| |---People--------------------| |
| | Owner: Nobody | |
| | Requestors: XXXXX | |
| | Cc: | |
| | AdminCc: | |
| |-----------------------------| |
|-------------------------------------------------------------------------------------|
|---History---------------------------------------------------------------------------|
| # Wed Jun 10 13:45:23 2015 USERNAME - Ticket created [Reply] [Comment][Forward] |
| Subject: XXXXX |
| ZZZZZZZZZZZZZZZZZZZZZZZ |
| # Wed Jun 10 13:45:23 2015 RT_System - Outgoing email recorded [Show] |
|-------------------------------------------------------------------------------------|
>|< RT 3.8.4 Copyright 1996-2009 Best Practical Solutions, LLC.
New:
|---Ticket metadata-------------------------------------------------------------------|
| |---The Basics----------------| |---Reminders-------------------------------------| |
| | Id: 184 | | New reminder: | |
| | Status: Resolved | | Subject: | |
| | Priority: 0/ | | Owner: | |
| | Queue: XXXXX | | Due: | |
| |-----------------------------| |-------------------------------------------------| |
| |
| |---People--------------------| |---Dates-----------------------------------------| |
| | Owner: XXXXX | | Created: Wed Jun 10 13:45:23 2015 | |
| | Requestors: | | Starts: Not set | |
| | Cc: | | Started: Tue Jul 21 14:33:02 2015 | |
| | AdminCc: | | Last Contact: Not set | |
| |-----------------------------| | Due: Not set | |
| | Closed: Tue Aug 04 14:20:31 2015 | |
| | Updated: Tue Aug 04 14:20:31 2015 by XXXXX | |
| |-------------------------------------------------| |
| |
| |---Links Graph-----------------------------------| |
| | Depends on: (Create) | |
| | Depended on by: (Create) | |
| | Parents: (Create) | |
| | Children: (Create) | |
| | Refers to: (Create) | |
| | Referred to by: (Create) | |
| |-------------------------------------------------| |
|-------------------------------------------------------------------------------------|
|---History---------------------------------------------------------------------------|
| # Wed Jun 10 13:45:23 2015 USERNAME - Ticket created [Reply] [Comment] [Forward] |
| Subject: XXXXX |
| ZZZZZZZZZZZZZZZZZZZZ |
| # Wed Jun 10 13:45:23 2015 The RT System itself - Outgoing email recorded [Show] |
| # Tue Jul 21 14:32:18 2015 XXXXX - Taken |
| # Tue Jul 21 14:33:02 2015 XXXXX - Status changed from 'new' to 'open' |
| # Tue Aug 04 14:20:31 2015 XXXXX - Comments added [Reply] [Comment] [Forward] |
| Closed per meeting 7/21/2015 |
| # Tue Aug 04 14:20:31 2015 XXXXX - Status changed from 'open' to 'resolved' |
| # Tue Aug 04 14:20:31 2015 The RT System itself - Outgoing email recorded [Show] |
|-------------------------------------------------------------------------------------|
>|< RT 4.2.10 Copyright 1996-2015 Best Practical Solutions, LLC.
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