[rt-users] Display custom fields in a ticket
jeffrey.pilant at bayer.com
Tue Mar 29 16:49:53 EDT 2016
> In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> add CFs to other metadata blocks like Dates or People thats why
> ShowSummary is different.
> Could it be that the configuration variable todo wiht CF-Grouping has
> been modified (incorrectly)??
That probably explains it. Here is the substance of my RT_SiteConfig.pm file:
Set(@ReferrerWhitelist, qw(AAA.BBB.CCC.DDD:80 XXXXX:80 xxxxx:80));
We don't use the email side at all (the server cannot even send mail), only the web side.
Can you give me the CustomFieldGrouping I need? We have CF's of the following patterns:
LookupType # Name Added Type Pattern Status
Articles # CF XX ZZZZZ Enabled
Articles # CF XX, YY ZZZZZ Enabled
Tickets # CF XX ZZZZZ [WWW] Enabled
Tickets # CF XX ZZZZZ Enabled
Tickets # CF Global ZZZZZ [WWW] Enabled
Tickets # CF Global ZZZZZ Enabled
With a total of 5 article and 20 ticket CFs. Two of the latter are test entries.
The RT_Config.pm suggests something of the form:
'RT::Ticket' => [
'Grouping Name' => ['CF Name', 'Another CF'],
'Another Grouping' => ['Some CF'],
'Dates' => ['Shipped date'],
'RT::User' => [
'Phones' => ['Fax number'],
If I have to add to a predefined group, I would like to add to "Basics".
After adding to RT_SiteConfig.pm, I will bounce the web server to verify.
Thanks for your assistance.
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