[rt-users] Display custom fields in a ticket
jeffrey.pilant at bayer.com
Wed Mar 30 10:24:45 EDT 2016
> Anything that isn't in RT_SiteConfig.pm has a default that should give
> you a working RT.
> You didn't change anything in RT_Config.pm?
> I'm at the end of my wits. Can't think of anything that would cause this
> without having access to the systems.
RT_Config.pm is untouched. While it suggests a value for CustomFieldGrouping in the comments, it does not actually set it.
As you saw, this is a strait up upgrade of a working system. I only customized it enough to add in the ID and web info. It does work, just not with custom fields.
The information contained in this e-mail is for the exclusive use of the
intended recipient(s) and may be confidential, proprietary, and/or
legally privileged. Inadvertent disclosure of this message does not
constitute a waiver of any privilege. If you receive this message in
error, please do not directly or indirectly use, print, copy, forward,
or disclose any part of this message. Please also delete this e-mail
and all copies and notify the sender. Thank you.
For alternate languages please go to http://bayerdisclaimer.bayerweb.com
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users