[rt-users] Custom Field only showing first option

Geoff Fountain fountain.ge at gmail.com
Thu Mar 31 14:15:43 EDT 2016


I'm having a rather strange issue with some custom fields that are based
off other custom fields. Whenever I select a category, I am only presented
with the first choice in the second custom field.

As an example:
[image: pasted2]
Yet there are many more Sub-Categories under that category.
mysql> select Name from CustomFieldValues where CustomField=11 AND
Category='Electrical/Lighting';
+-----------------+
| Name            |
+-----------------+
| Ballast         |
| Light Fixture   |
| Exit Light      |
| Emergency Light |
| Motion Sensor   |
+-----------------+
5 rows in set (0.00 sec)

Anyone have any ideas?

Thanks,
- gf
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