[rt-users] Custom role?
guadagnino.cristiano at creval.it
Fri May 6 03:08:41 EDT 2016
I'm sorry but I think I still need some help.
I disabled the single-member custom role and created a new
multiple-member custom role.
I applied it to a queue, and then I entered the queue configuration and
added myself as GroupManager on that queue.
After that, if I look at the tickets in that queue (both those
pre-existing and those created afterwards) I see no user in the
I would have expected to see my name as GroupManager.
How is this supposed to work?
Thank you in advance.
Da: Cristiano Guadagnino <guadagnino.cristiano at creval.it>
Inviato: Fri May 06 2016 08:51:52 GMT+0200 (CEST)
A: rt-users at lists.bestpractical.com
Oggetto: Re: [rt-users] Custom role?
> Oh I see!
> So, a single-member custom role can only be configured per-ticket. I had
> hoped for something more "permanent", like the case with multi-member
> custom roles. It could be done with a script however, I think?
> Thank you Shawn for your reply, it has been enlightening!
> On a related note: how do you delete a custom role? I do not find
> anything in the UI (besides the ability to disable it), it doesn't even
> appear in the shredder 'object' plugin.
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