[rt-users] Custom role?

Guadagnino Cristiano guadagnino.cristiano at creval.it
Fri May 6 03:08:41 EDT 2016

I'm sorry but I think I still need some help.

I disabled the single-member custom role and created a new 
multiple-member custom role.

I applied it to a queue, and then I entered the queue configuration and 
added myself as GroupManager on that queue.

After that, if I look at the tickets in that queue (both those 
pre-existing and those created afterwards) I see no user in the 
GroupManager field.

I would have expected to see my name as GroupManager.
How is this supposed to work?

Thank you in advance.

-----Messaggio originale-----
Da: Cristiano Guadagnino <guadagnino.cristiano at creval.it>
Inviato: Fri May 06 2016 08:51:52 GMT+0200 (CEST)
A: rt-users at lists.bestpractical.com
Oggetto: Re: [rt-users] Custom role?

> Oh I see!
> So, a single-member custom role can only be configured per-ticket. I had
> hoped for something more "permanent", like the case with multi-member
> custom roles. It could be done with a script however, I think?
> Thank you Shawn for your reply, it has been enlightening!
> On a related note: how do you delete a custom role? I do not find
> anything in the UI (besides the ability to disable it), it doesn't even
> appear in the shredder 'object' plugin.
> Cris

More information about the rt-users mailing list