[rt-users] After upgrade 4.0.7 -> 4.2.8 I only see SelfService?

Patrik Fältström paf at frobbit.se
Sat May 7 10:26:57 EDT 2016


Hi,

I upgraded my Debian system from Wheezy to Jessie, and as part of the RT4 was upgraded from 4.0.7 to 4.2.8.

I did the update of the database which worked without any errors, but when I log in I only see the SelfService.

So it seems I have lost my power! :-(

I have seen one post from a person that had a similar error, but that "resolved itself" after he logged in as root, which I can not do as I do not have any root user. I.e. I only know of the user of myself ("paf") that should have all rights possible.

I try to find out what in the database I must change to get this power back, but do not understand. Things looks good where I look.

What I found was this:

<http://www.gossamer-threads.com/lists/rt/users/128641>

The closest information abut users in the database I can find here:

<http://requesttracker.wikia.com/wiki/RecoverRootPassword>

Here is btw information about "myself" and my system:

mysql> SELECT * FROM Users WHERE Name='root';
Empty set (0.00 sec)

mysql> select id,name from Users where name = "paf";
+----+------+
| id | name |
+----+------+
| 12 | paf  |
+----+------+
1 row in set (0.00 sec)

mysql> SELECT * FROM Principals WHERE id=12;
+----+---------------+----------+----------+
| id | PrincipalType | ObjectId | Disabled |
+----+---------------+----------+----------+
| 12 | User          |       12 |        0 |
+----+---------------+----------+----------+
1 row in set (0.00 sec)

mysql> SELECT * from Groups, GroupMembers where GroupMembers.groupid =  Groups.id and Groups.name = 'Privileged' and GroupMembers.memberid =  12;
+----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+
| id | Name       | Description                  | Domain         | Type       | Instance | Creator | Created | LastUpdatedBy | LastUpdated | id | GroupId | MemberId | Creator | Created | LastUpdatedBy | LastUpdated |
+----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+
|  4 | Privileged | Pseudogroup for internal use | SystemInternal | Privileged |        0 |       0 | NULL    |             0 | NULL        |  7 |       4 |       12 |       0 | NULL    |             0 | NULL        |
+----+------------+------------------------------+----------------+------------+----------+---------+---------+---------------+-------------+----+---------+----------+---------+---------+---------------+-------------+
1 row in set (0.00 sec)

   Patrik
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 203 bytes
Desc: OpenPGP digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160507/cdd62a98/attachment.pgp>


More information about the rt-users mailing list