[rt-users] RT4 Install on Centos7+Internal Server Error

Mon May 9 12:11:23 EDT 2016

Hi Yanni,

Yes it is still the same error as back in February that I posted to the 
Best Pratical Bug and also brought up in this mail group.

Here is what I was getting with specific errors in the require.pm and RT.pm:

Just an FYI that I have never gotten it to load past the 500 error... 
and the RT bug webpage seems to have been taken down...

Hi Matt,

For configuring fcgid I do not see a configure web-handler choice for 
fcgid in configure --help.

It has fastcgi (default) modperl1 modperl2 and standalone. What is the 
correct configure to use with fcgid?

Currently I am using fastcgi which has produced the below errors.

Thanks,
Brad

On 02/21/2016 01:59 PM, Matt Zagrabelny wrote:
> On Sun, Feb 21, 2016 at 11:20 AM, Brad <bradzynda42 at comcast.net> wrote:
>> Hi All,
>>
>> Set it up as Piotr pointed out but now getting an Internal error:
>>
>> [Sun Feb 21 16:51:48.198523 2016] [mpm_prefork:notice] [pid 32464]
>> AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9
>> PHP/5.4.16 mod_perl/2.0.9dev Perl/v5.16.3 configured -- resuming normal
>> operations
>>
>>
>> Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
>> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
>> /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
>> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
>> /opt/rt4/sbin/../lib/RT.pm line 60.
>> BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.
>> Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.
>>
>>
>>   From browser:
>> 500 Internal Server Error
>>
>> The server encountered an internal error or misconfiguration and was
>> unable to complete your request.
>>
>> Please contact the server administrator at <our email> to
>> inform them of the time this error occurred, and the actions you
>> performed just before this error.
>>
>> More information about this error may be available in the server 
>> error log.
>>
>> Then I see the at the bottom of the logs:
>>
>> mod_fcgid: error reading data from FastCGI server
>>
>> core:error End of script output before headers: rt-server.fcgi
>>
>>
>> At this point do I need to re-install with a different configure
>> --with-web-handler=fcgid instead of --with-web-handler=fastcgi ?
> If you use with fcgid then use the right configs for that handler. If
> you use fastcgi, then use the right configs for that handler.
>
> https://www.bestpractical.com/docs/rt/4.4.0/web_deployment.html
>
> -m
>

---------
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* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

On 05/09/2016 11:36 AM, Yanni wrote:
> Hello again
>
> Still fighting with setting up RT4. I have now deleted the previous RT 
> installation and started again.
> I have put all command outputs in pastebin.com so that my email is 
> small as much as possible and hopefully easy to read. When you can 
> please see below the steps I have taken.
>
> 1. Run ./configure with no parameters, so all defaults are set.
>     Output: http://pastebin.com/enH70WCS
>
> 2. 'make testdeps' outputs: All dependencies have been found
>
> 3. 'make install' outputs: Congratulations. RT is now installed.
>
> 4. RT_SiteConfig.pm here: http://pastebin.com/NseuCusS
>
> 5. Run 'make initialize-database' with error: ERROR: Can't create 
> database 'rt4db'; database exists
>
> 6. I went with mod_fcgid and added 'FcgidMaxRequestLen 1073741824' to: 
> /usr/lib/tmpfiles.d/mod_fcgid.conf
>
> 7. Added these lines in my httpd.conf. (Apache version: 2.4.6)
>
>     Listen 8000
>
>   <VirtualHost *:8000>
>         ### Optional apache logs for RT
>         # Ensure that your log rotation scripts know about these files
>         # ErrorLog /opt/rt4/var/log/apache2.error
>         # TransferLog /opt/rt4/var/log/apache2.access
>         # LogLevel debug
>
>         AddDefaultCharset UTF-8
>
>         ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>
>         DocumentRoot "/opt/rt4/share/html"
>         <Location />
>
>                 Require all granted
>
>             Options +ExecCGI
>             AddHandler fcgid-script fcgi
>         </Location>
>     </VirtualHost>
>
> 8. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal 
> Server Error
>
> 9. Apache Error_log file says:
>
>     RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
>     user: apache
>     group: apache
>     The file is owned by user root and group rt.
>
> 10. chown apache:apache RT_Config.pm
>       chown apache:apache RT_SiteConfig.pm
>
> 11. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal 
> Server Error
>
> 12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ
>
> 13. SELINUX and firewall are disabled
>
>
> Any help/suggestions please let me know.
> Many thanks
>
>
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>

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