[rt-users] RT::Authen:ExternalAuth garbles our beautiful German umlauts

Sinapius, Vinzenz Vinzenz.Sinapius at tracetronic.de
Wed May 11 09:47:42 EDT 2016


Since migrating from MariaDB, CentOs 6 to PostgreSQL, Ubuntu 14.04 LTS RT::Authen:ExternalAuth garbles our beautiful German umlauts:

[24732] [Wed May 11 13:34:00 2016] [debug]: Calling UserExists with $username (horst) and $service (My_LDAP) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:465)
[24732] [Wed May 11 13:34:00 2016] [debug]: Found LDAP DN: CN=Testmäister\, Hörst,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=tracetronic,DC=local (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:221)
[24732] [Wed May 11 13:34:00 2016] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning EmailAddress: , Name: horst, RealName: Testmäister, Hörst (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)
[24732] [Wed May 11 13:34:00 2016] [debug]: UPDATED user horst: User horst: RealName changed from 'Testmäister, Hörst' to 'Testmäister, Hörst' (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:665)

I found that when running the value from LDAP through an additional $value_from_ldap = decode('utf-8', $value_from_ldap), the value gets ungarbled...(see attached patch). Which is an okay workaround for us, but maybe you know of a better workaround? Unfortunately my perl foo is not good enough to found the root cause of this issue.

Vinzenz Sinapius
Information Technology | Informationstechnik

tracetronic GmbH
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E-mail: vinzenz.sinapius at tracetronic.de<mailto:vinzenz.sinapius at tracetronic.de>

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