[rt-users] Error when initializing database with external auth enabled

[Peter Viskup]

Couldn't this be related to RT::Authen::ExternalAuth migration to RT
core since 4.4 version?

https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html

-- 
Peter

On Wed, May 25, 2016 at 2:26 AM, Bart Bunting <bart.bunting at ursys.com.au> wrote:
>
> Hi there,
>
> I may be just missing something but this is failing miserably for me and
> I am not sure what the correct way to fix it is:
>
> Running rt 4.4.1 rc1 as of today.
>
> The situation is I have external authentication working fine using both
> RT::Authen::ExternalAuth and RT::LDAPImport.
>
> I use puppet to provision the machine.
>
> When I have the external authentication configuration enabled in
> RT_SiteConfig.pm the
> initial database import breaks.  I think this is because when it trys to
> add the "root" user it attempts to canonicalize the name from ldap which
> fails.
>
> Here is an example of the run:
>
>           make initialize-database
> /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password
> In order to create or update your RT database, this script needs to connect to your  mysql instance on localhost (port '') as root
> Please specify that user's database password below. If the user has no database
> password, just press return.
>
> Password:
> Working with:
> Type:   mysql
> Host:   localhost
> Port:
> Name:   rt4
> User:   rt
> DBA:    root
> Now creating a mysql database rt4 for RT.
> Done.
> Now populating database schema.
> Done.
> Now inserting database ACLs.
> Done.
> Now inserting RT core system objects.
> [15076] [Wed May 25 00:15:29 2016] [critical]: Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at /opt/rt_source/sbin/../lib/RT/User.pm line 787. (/opt/rt_source/sbin/../lib/RT.pm:390)
> Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at /opt/rt_source/sbin/../lib/RT/User.pm line 787.
> Makefile:386: recipe for target 'initialize-database' failed
> make: *** [initialize-database] Error 2
> root at rt-dev:/opt/rt_source#
>
> I can work around this by having puppet install one version of RT_SiteConfig.pm without
> external authentication configured, run the database import and then
> replace it with a version with external auth enabled.
>
> This works, I've tested it.
>
> It just feels terribly ugly and wrong.
>
> Can anyone suggest what I might be doing wrong here or is this a genuine
> issue?
>
>
> Kind regards
> Bart
> --
>
> Bart Bunting - URSYS
> PH: 02 87452811
> Mbl: 0409560005
> ---------
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