[rt-users] A little problem with AddTicketHistoryToMail

Guadagnino Cristiano guadagnino.cristiano at creval.it
Tue May 31 05:27:00 EDT 2016


Hi all,

we're using AddTicketHistoryToMail<http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail> , more or less verbatim, as a template for the message that gets sent to requestors on resolve.



I have a little problem with that though: if there is a transaction with a plain-text file attachment in the history, the template is sending the content of the file instead of the message (for that transaction).



How can I fix it?

Looking at the template, it seems every message is an "attachment" for RT, so how do I discriminate among a message and a real file attachment?



Thank you in advance.

Cris


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