[rt-users] Lost emails!

[Sternberger, Sven]

Hello!

I wrote now several time to the list but it seems that our
problem ist to "special"

So sometimes RT don't send emails. If I look in the logs I see
lines like:

Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate object method "" via package "MIME::Head" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:180]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012  [/opt/rt4/sbin/../lib/RT/Record.pm:1696]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1456]#012  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1508]#012  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
Nov 17 16:20:48 myrtsys RT: [9992] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.
Nov 17 16:20:48 myrtsys RT: [9992] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.
Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 89 died. - Can't locate object method "" via package "MIME::Head" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:180]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012  [/opt/rt4/sbin/../lib/RT/Record.pm:1696]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1456]#012  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1508]#012  [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
Nov 17 16:21:47 myrtsys RT: [9992] Ticket 697024 created in queue 'xyz' by someone

So the ticket is in the database but the mails were not sended.

We have ~150 Tickets per Day and the problem occurs about 1-3 time per month
I use:
 VMware (2 vcpus)
 RT 4.2.12
 Ubuntu 14.04
 perl5 (revision 5 version 18 subversion 2) (normal Ubuntu package)
 mysql 5.5.53
 apache 2.4.7-1ubuntu4.13


Any idea what I can do? I would try now to built a my own 
perl 5.24 (http://www.allgoodbits.org/articles/view/45)

best regards!

Sven Sternberger
System Engineer
Tel.: 040/8998-4397
DESY IT