[rt-users] Looking for users of RT 4.4 that use the Asset feature

[Chris Manly]

I’ve been starting to work with Assets.  It’s not as rich or fully-baked as the ticketing side of things, but it gets the job done for me.  You’ll definitely want 4.4.1, because there’s a bug in 4.4.0 where you can’t search for assets associated with a person and actually find them.

I’ve done .csv loads of assets.  If you’ve got a custom field that has a unique key (like an asset tag #) it works well to avoid creating duplicates.  If you lack that… well, let’s just say I had a lot of cleanup to do.

--
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
cam2 at cornell.edu<mailto:cam2 at cornell.edu>
607-255-3344


From: rt-users <rt-users-bounces at lists.bestpractical.com> on behalf of john boris <jborissr at gmail.com>
Date: Tuesday, November 29, 2016 at 2:51 PM
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Subject: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Good Day,
My department is looking to replace our current Ticket/asset management system. I have been using RT on a small basis to handle my own Support requests and used the Asset Management add on (pre 4.4). Our current system used to have an agent that would populate the data set for us but lacked some of the info we needed. We were at the mercy of the company to add features.

I am hoping we can roll our own Powershell script to gather the info we need and with some other tweaks we can roll our own.My question to the list is if anyone is using RT 4.4 with the Asset Management feature and would like to share their experience with it. I am putting together the proposal to use RT for this replacement. As a ticket system I think it is an easy sell but the Asset portion is my tough sell.

Anyone who wants to reply can reply off list unless it you feel it is relevant to stay on the list. I will post what happens when completed (albeit that might not be for a month or so).

TIA

--
John J. Boris, Sr.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20161129/f26f2028/attachment.htm>