[rt-users] What is $HideUnsetFieldsOnDisplay?

Kenneth Marshall ktm at rice.edu
Mon Oct 3 14:26:25 EDT 2016

On Mon, Oct 03, 2016 at 02:11:32PM -0400, Alex Hall wrote:
> Hi all,
> The only note for the configuration variable in the docs says "hides unset
> fields on ticket display", which I knew from the variable name. But what is
> an unset field, and is this on ticket creation as well? How do I unset a
> field, or does it mean a field not filled in during ticket creation? I
> hoped I could unset a few fields my work will never need, to take away some
> clutter, such as 'time worked' or the article selection on a ticket reply.
> Thanks for any explanations.
> -- 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Hi Alex,

When you are looking at the ticket display, the custom fields and their values
are listed, even ones that do not currently have a value. Setting this config
option determines whether empty value fields will be displayed. In 4.4, this
is a per-user preference setting.


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