[rt-users] Making ticket history easier to read

Joop jvdwege at xs4all.nl
Tue Oct 4 13:13:12 EDT 2016

On 4-10-2016 16:31, Alex Hall wrote:
> Sorry to ask something I've already posted about, but this is the last
> major area my boss and coworkers are all continuing to ask me about.
> It's also one area on which I can find nothing at all.
> People want the ticket history to read more like a forum or instant
> message conversation, rather than an email reply chain with tons of
> extra links. Just for two replies on a ticket, here's what we all see:
Have a look at RT::Extension::HistoryFilter which will hide quite a bit
of history.



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