[rt-users] Connecting RT to IBM iSeries and/or MSSQL databases?

[Emmanuel Lacour]

Le 10/10/2016 à 17:15, Alex Hall a écrit :
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> * Can Perl code in scripts talk to an external database as I've described?
>

yes, scrips run any kind of perl code, you can include needed modules.
There is perl libs to talk to almost any kind of databases, even
proprietary ones ;) A quick internet search on perl + MSSQL will give
you examples of code.

we have here scrips that get and write informations to third party
softwares using DB access, ldap, soap, xmlrpc, depending on the needs.

> * Can the RT cron tool do this job? If so, what might the workflow
> look like? I haven't yet looked very deeply into this tool's abilities
> or syntax.
>

it can if the Action used is one that you self create for your needs (in
rt/local/lib/RT/Actions)