[rt-users] create transaction record

Bryon Baker bbaker at copesan.com
Tue Oct 11 17:09:49 EDT 2016

Yes I thought of the custom field and that would be easy, but I have so many now. I just didn't want to add another.  But if I can't find anything else that is what I will do eventually.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296
bbaker at copesan.com
"Servicing North America with Local Care"

-----Original Message-----
From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu] 
Sent: Tuesday, October 11, 2016 3:09 PM
To: Bryon Baker <bbaker at copesan.com>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <bbaker at copesan.com> wrote:
> Yes that is what I am doing I hoping for some kind of call like "$RT::Logger->debug" for logging. But I have not found anything.  The web service call is actually being executed from inside custom home built actions.

That would work. Or:

RT->Logger->debug('a line of debug');

Regarding creating a txn for the ticket history: I may have at one time created a txn and added it to the history, but I'm not seeing any code examples in my extensions. I don't quite remember how and don't have time to dig into the RT upstream code.

You could create a custom field called Web Services and set that CF to whatever value your web services returns. That is pretty easy.


More information about the rt-users mailing list