[rt-users] create transaction record

[Bill Cole]

On 10 Oct 2016, at 17:16, Bryon Baker wrote:

> Hello List
>
> I have created a custom scrip the will respond to an email via a web 
> service call.  I would like to create a transaction with the return 
> message.
>
> Can someone give me a little code snippet or some direction on how to 
> create the transaction?  With our creating or updating a custom field.
>
> I have read about the _RecoredTransaction but I think this may be the 
> wrong route and I have not found any example code to help me out.

Have you read 
https://docs.bestpractical.com/rt/4.4.1/RT/Transaction.html#Create ?

Probably more useful: 
https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Comment

The simplest way to call it, given a RT::Ticket object named ticket:

$ticket->Comment( Content => "I'm A Little Teapot" );

And now you have a new comment transaction.