[rt-users] Unable to create ticket via email

Rune Henssel rune.rt at henssel.dk
Tue Oct 18 16:56:18 EDT 2016

On 18-10-2016 18:29, Rune Henssel wrote:
> On 18-10-2016 12:41, Chris Manly wrote:
>> Hi,
>> At either the queue level or globally, you need to give the “Everyone” group the “CreateTicket” permission.  Then un-known e-mail addresses
> will be able to create new tickets and will get set up as new un-privileged users automatically.
> That unfortunately didn't work,I still get the "You do not have permission to communicate with RT" message.

I found the error, it was an overzealous 'attr_match_list' in the external authentication settings, once it was changed everything worked.

Rune Henssel

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