[rt-users] Perl upgrade on Debian 9 causes JSON error

James Zuelow James.Zuelow at juneau.org
Thu Oct 27 12:41:34 EDT 2016

Upgrading the Perl packages on Debian testing causes external auth to fail:

> 16594] [Thu Oct 27 16:22:52 2016] [error]: encountered object '1', but neither allow_blessed, convert_blessed nor allow_tags settings are enabled (or TO_JSON/FREEZE method missing) at /usr/share/perl5/JSON.pm line 154.
> Stack:
>   [/usr/share/perl5/JSON.pm:154]
>   [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:197]
>   [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:4065]
>   [/usr/share/request-tracker4/html/Elements/JavascriptConfig:79]
>   [/usr/share/request-tracker4/html/Elements/Header:64]
>   [/usr/share/request-tracker4/html/index.html:4]
>   [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:681]
>   [/usr/share/request-tracker4/lib/RT/Interface/Web.pm:369]
>   [/usr/share/request-tracker4/html/autohandler:53] (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)A quick google doesn't show this particular error.

Any hints as to what might be wrong?  I was using external auth and thought that might be causing the problem, but turning that off leaves the JSON error.

I'm using the Debian packages for everything, which had JSON at 3.02 and JSON::XS at 2.98 after the upgrade.  Upgrading JSON::XS with CPAN worked and now CPAN says that JSON and JSON::XS packages are both up to date (3.02)

The rest of the system works as advertised, just not the web UI.

James Zuelow
Systems Operations Manager
City and Borough of Juneau - MIS
(907) 586-0236

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