[rt-users] RT upgrade or clean installation? (Debian)

Aaron Zuercher aaron.techgeeks at gmail.com
Tue Sep 20 09:40:35 EDT 2016


I have migrated RT to a new box/OS multiple times in our years of use.
What I do is spin up a VM with my OS of choice and install the exact same
version of RT as my old server.   I then dump the DB and import into the
new server and verify data is correct and RT is operational.    Lastly, I
proceed with the upgrade to the latest version of RT.  It has always been
pretty painless but I don't have a lot of customization in RT.

Aaron

On Mon, Sep 19, 2016 at 2:38 AM, Klaus Conrad <kc at ilk.net> wrote:

> Hello,
>
> I've got a Debian Wheezy installation of RT 4.0.7 and I intend to
> upgrade it to the latest version available in Debian stable, which is
> 4.2.8 on Debian Jessie.
>
> Are there any recommendations regarding how to do this?
>
> I. e. is it generally recommended to upgrade RT using the Debian package
> management system or should I rather start with a clean installation of
> Debian Etch with RT and then migrate my data over?
>
> Thank you for any insight you can provide.
>
> Cheers,
>
> Klaus
>
> --
> Klaus Conrad
>
> mailto:kc at ilk.net
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
>
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