[rt-users] Enabling extensions in RT4.2.8?

Matt Zagrabelny mzagrabe at d.umn.edu
Fri Sep 23 16:06:30 EDT 2016 

Hey Alex,

I may have gotten the RTHOME incantation wrong. I just ran the install
on my Debian system and here is the output:

% cd /tmp

% wget https://cpan.metacpan.org/authors/id/B/BP/BPS/RT-Extension-PriorityAsString-1.04.tar.gz
--2016-09-23 15:00:25--
https://cpan.metacpan.org/authors/id/B/BP/BPS/RT-Extension-PriorityAsString-1.04.tar.gz
Resolving cpan.metacpan.org (cpan.metacpan.org)... 151.101.44.129
Connecting to cpan.metacpan.org
(cpan.metacpan.org)|151.101.44.129|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 36285 (35K) [application/x-gzip]
Saving to: ‘RT-Extension-PriorityAsString-1.04.tar.gz’

RT-Extension-PriorityAsString
100%[===============================================>]  35.43K
--.-KB/s    in 0.02s

2016-09-23 15:00:25 (1.91 MB/s) -
‘RT-Extension-PriorityAsString-1.04.tar.gz’ saved [36285/36285]

% tar xfz RT-Extension-PriorityAsString-1.04.tar.gz

% cd RT-Extension-PriorityAsString-1.04

% RTHOME=/usr/share/request-tracker4 perl Makefile.PL
Using RT configuration from /usr/share/request-tracker4/lib/RT.pm:
html       => /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html
lib        => /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/lib
Checking if your kit is complete...
Looks good
Generating a Unix-style Makefile
Writing Makefile for RT::Extension::PriorityAsString
Writing MYMETA.yml and MYMETA.json

% make
cp lib/RT/Extension/PriorityAsString.pm
blib/lib/RT/Extension/PriorityAsString.pm
Manifying 1 pod document

% make test
No tests defined for RT::Extension::PriorityAsString extension.

% sudo make install
Manifying 1 pod document
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/lib/RT/Extension/PriorityAsString.pm
Installing /usr/local/share/request-tracker4/man/man3/RT::Extension::PriorityAsString.3pm
Appending installation info to
/usr/local/share/request-tracker4/man/perllocal.pod
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Elements/SelectPriorityAsString
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Elements/SelectPriority
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Callbacks/PriorityAsString/Search/Elements/PickBasics/Default
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Callbacks/PriorityAsString/Ticket/Elements/EditBasics/MassageFields
Installing /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html/Ticket/Elements/ShowPriority

% tree /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString
/usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString
├── html
│   ├── Callbacks
│   │   └── PriorityAsString
│   │       ├── Elements
│   │       │   └── RT__Ticket
│   │       │       └── ColumnMap
│   │       │           └── Once
│   │       ├── Search
│   │       │   └── Elements
│   │       │       └── PickBasics
│   │       │           └── Default
│   │       └── Ticket
│   │           └── Elements
│   │               └── EditBasics
│   │                   └── MassageFields
│   ├── Elements
│   │   ├── SelectPriority
│   │   └── SelectPriorityAsString
│   └── Ticket
│       └── Elements
│           └── ShowPriority
└── lib
    └── RT
        └── Extension
            └── PriorityAsString.pm

18 directories, 7 files

On Fri, Sep 23, 2016 at 2:46 PM, Alex Hall <ahall at autodist.com> wrote:
> I just now tried the RTHOME suggestion, after which I ran make and make
> install. I got the exact same error as in my previous message,
> unfortunately.
>
> On Fri, Sep 23, 2016 at 3:43 PM, Alex Hall <ahall at autodist.com> wrote:
>>
>> I'll run the install again and hope that doing so won't cause any
>> problems. :)
>>
>> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# perl
>> Makefile.PL
>> Using RT configuration from /usr/share/request-tracker4/lib/RT.pm:
>> html       =>
>> /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/html
>> lib        =>
>> /usr/local/share/request-tracker4/plugins/RT-Extension-PriorityAsString/lib
>> Generating a Unix-style Makefile
>> Writing Makefile for RT::Extension::PriorityAsString
>> Writing MYMETA.yml and MYMETA.json
>>
>> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# make
>> Skip blib/lib/RT/Extension/PriorityAsString.pm (unchanged)
>> Manifying blib/man3/RT::Extension::PriorityAsString.3pm
>>
>> root at server24:/home/ahall/RT-Extension-PriorityAsString-1.04# make install
>> Appending installation info to
>> /usr/local/share/request-tracker4/man/perllocal.pod
>> Couldn't load RT config file RT_SiteConfig.pm:
>>
>> Can't locate object method "InitPluginPaths" via package
>> "RT::Extension::PriorityAsString" (perhaps you forgot to load
>> "RT::Extension::PriorityAsString"?) at /usr/share/request-tracker4/lib/RT.pm
>> line 654.
>> Compilation failed in require at
>> /usr/share/request-tracker4/lib/RT/Config.pm line 1106.
>> Makefile:796: recipe for target 'install' failed
>> make: *** [install] Error 255
>>
>> Well, that's new. Obviously this is the source of the trouble, but what
>> does it mean and how do I fix it? As far as I remember, I didn't see this on
>> my last install, but I'm glad it's here now if it illuminates the core
>> problem! And no, I think I missted the RTHOME comment. I'm going to search
>> for it as soon as I send this.
>>
>> On Fri, Sep 23, 2016 at 3:31 PM, Matt Zagrabelny <mzagrabe at d.umn.edu>
>> wrote:
>>>
>>> On Fri, Sep 23, 2016 at 2:20 PM, Alex Hall <ahall at autodist.com> wrote:
>>> > Okay, good to know about the permissions and deleting everything below
>>> > mason_data/obj. I re-created the obj directory and set it to
>>> > www-data:www-data 755.
>>> >
>>> > I ran perl -c on the main config file, with the two plugin lines
>>> > commented
>>> > out and not, and on the RT_SiteConfig.d/70-plugins file I made that
>>> > holds
>>> > those lines. In all three cases, Perl reports that the syntax is okay.
>>> >
>>> > To make sure I'm not going nuts from all the things I've tried
>>> > recently, I
>>> > tested things once more. I commented out the plugin lines, ran
>>> > update-rt-siteconfig and update-rt-siteconfig-4 (what's the
>>> > difference?),
>>>
>>> update-rt-siteconfig is a symlink. It points to
>>> update-rt-siteconfig-4. The command is obsolete in 4.4 since RT
>>> natively supports config snippets without needing a command to
>>> regenerate a site config.
>>>
>>> > and tried to spawn the FCGI server. It worked. Uncommented, and the
>>> > FCGI
>>> > server exited with status code 255 when not commented. Oh, between the
>>> > two
>>> > attempts I also ran the delete command you sent. Is there a step I'm
>>> > missing? Maybe something so obvious you didn't think to mention it?
>>> > This is
>>> > clearly atypical for RT plugins, so it almost has to be something I'm
>>> > missing/doing wrong.
>>>
>>> What did you do to install the module?
>>>
>>> Did you read my comment in a previous email about RTHOME?
>>>
>>> Please list the exact commands and their output.
>>>
>>> wget or curl?
>>> tar?
>>> perl Makefile.PL?
>>>
>>> etc.
>>>
>>> Maybe we'll see something.
>>>
>>> -m
>>
>>
>>
>>
>> --
>> Alex Hall
>> Automatic Distributors, IT department
>> ahall at autodist.com
>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

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