[rt-users] Unable to bulk update Assets

Shawn M Moore shawn at bestpractical.com
Wed Feb 8 15:58:27 EST 2017


Hi Chris,

> On Feb 8, 2017, at 15:28, Chris McClement <chrisis at bosberaad.com> wrote:
> 
> I'm unable to apply any bulk updates to custom fields in my Asset database. For example, I have a Custom Field called "Asset Category". I have configured the CF to be filled from a dropdown list ("Select one value") and defined a range of categories to select from. Applying a bulk update to assets where I've selected, for example, setting the CF to "PC" (or any of the other options I've defined) fails with the following message displayed in the web browser:
> 
> An internal RT error has occurred. Your administrator can find more details in RT's log files.
> 
> I've had a look in my syslog, and every time I attempt this bulk update, the following two entries appear:
> 
> Feb  9 09:17:06 rt RT: [11319] Use of uninitialized value $1 in hash element at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3164.
> Feb  9 09:17:06 rt RT: [11319] Can't call method "new" without a package or object reference at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3099.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3099]#012  [/opt/rt4/share/html/Asset/Search/Bulk.html:183]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]#012  [/opt/rt4/share/html/autohandler:53]
> 
> Does anyone have an ideas what might be causing this?

We have a fix for this in the upcoming releases of RT; in the meantime you can apply the patch to your RT instance:

https://github.com/bestpractical/rt/commit/0cf934de1da1cea2433c9da3946357bda9c16c7f.patch <https://github.com/bestpractical/rt/commit/0cf934de1da1cea2433c9da3946357bda9c16c7f.patch>

> For completeness, applying a bulk update to one of the core fields (e.g. "Owner") works fine.

Yes, the bug affects only custom fields.

Best,
Shawn
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