[rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

[Robert Blayzor]

On Feb 23, 2017, at 12:06 PM, Shawn M Moore <shawn at bestpractical.com> wrote:
> 
>> # do the actual 'status update'
>> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0);
> 
> Should instead be:
> 
> my ($status, $msg) = $self->TicketObj->SetOwner($Actor);
> 


That most certainly works and fixes the problem, but with one side affect was hoping to a avoid. When the owner is changed it sends out a notification email to the new owner. Obviously by design and handy in most cases. In this case however, the person corresponding first pretty much knows they will be set owner by replying first. I think the notification email back is just generating noise at this point. If there is an easy option in the method to address this, fine, if not we’ll deal with it.

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