[rt-users] Action mene history blank

Chris Willard chris at thewillards.co.uk
Sat Feb 25 04:49:21 EST 2017

Hello Matt,

Friday, February 24, 2017, 11:53:22 PM, you wrote:

> To answer your question: Nope. Not a bug. A "reply" (from the Actions
> menu) is a new message for the ticket history. You can reply to any
> transaction (correspondence or comment) in the ticket display and get
> that txn's contents quoted in your reply - so it looks like a reply to
> an email. If you only ever reply via the ticket history of txns, then
> your replies will always have the history quoted in the contents.

Thanks for this.

Best regards,
 Chris                            mailto:chris at thewillards.co.uk

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