[rt-users] Resolved Reminders don't show in ticket history. Bug?

Josh Tackitt tackittj at reed.edu
Mon Feb 27 13:13:17 EST 2017


Maybe this is a bug or maybe I just don't understand the intended behavior.

When someone creates a Reminder with me and the Owner I get an email
notifying me that a 'ticket was created'.  Great, everything is working
properly.

The email I receive has a helpful link to the Ticket.  This is the
'Reminder Ticket', and not the ticket where the Reminder was created.  I
guess you may call this the Parent, though though the relationship is not
shown in Links.  Everything is still great.

If I click that link and Resolve or Quick Resolve the Reminder Ticket, the
Parent Ticket History does not show the Reminder as 'completed'.  This is
not very great and is not the behavior I expected.  The History does show
that the Reminder was created, but that is only half of the story.  This
behavior is different than what happens when you select the checkbox to
'complete the reminder' on the ticket, which does log the completed
reminder in the history.
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